How can we help?
Answers for candidates sitting an interview and for the teams running them. If nothing here fits, file a ticket and a person will read it.
For candidates
Taking an interview
- The interview will not startWhat to check when the room loads but the interview does not begin.
- The interview ended before I finishedWhat happens to a session that stops early, and how to get another attempt.
- Invitation links and expiryHow long an interview link lasts and what to do when it has expired.
- Browser and device requirementsWhat you need to sit an interview, and which parts need a larger screen.
Your results and your data
For hiring teams
Running interviews
Billing and account
Still stuck
Candidates
You do not need an account, and we will reply to whatever address you give us.
File a ticket hereHiring teams
File from inside the app, where your account, plan and recent sessions are attached automatically. It saves a round of questions.
File from inside the appSupport is staffed weekdays, 9am to 6pm US Central.