Contacting support
Where to file, what to include, and when to expect a reply.
Employers file from inside the application, where the ticket picks up your account and recent sessions automatically. Candidates file here.
What to include
- The session reference, if your question is about a specific interview. It is the single most useful thing you can give us.
- What you expected to happen and what happened instead.
- Whether it has happened more than once.
When you will hear back
Support is staffed weekdays, 9am to 6pm US Central. Response targets are measured in those hours: something broken and blocking gets a reply within two of them, everything else within one or two working days depending on severity.
Outside those hours the automated systems keep running, and a genuine outage will show on the status page whether or not anyone has filed a ticket. A reply from a person, however, waits for the morning.