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These might answer it faster. Filing anyway is fine.

A recording will not playThe fastest path to a diagnosis when playback fails on a report.The interview will not startWhat to check when the room loads but the interview does not begin.What is recorded, and who can see itExactly what is captured during an interview and who has access to each part.

What happened?What you expected, what happened instead, and whether it has happened more than once.

Session reference, if you have oneLooks like SES-7F2A, shown on the interview page. The single most useful thing you can give us, and entirely optional.